Read this before buying a 02 PDA or product.

[OnlineElectron]

In Summary of the O2 PDA XDA II’s

1. Quality and the design of the O2 PDA
2. O2 After Sales service
3. PDA vibration mechanism is also poorly designed
4. O2 Support misleading customers from their rightful warranty claims.
5. Intermittent memory loss.
6. Parts falling off.
7. Failures on been able to hear the other party whilst in a phone conversation.
8. Earphone volume to low.



I am very concerned to the quality and the design of the O2 PDA phones and the O2 After Sales service. I have purchased a 02 phone and have found the cover to slide the cover very tight and after time this has loosened considerably causing the phone to slide too easy creating a uncomfortable feel and grip of the phone.

Also a screw has fallen out of the phone and intermittent memory loss when the phone is even charged. This cause major inconvenience and time in reinstalling valuable data of business.

The other problem is that the phone has intermitted failures on been able to hear the other party whilst in a phone conversation. This only increases in my running costs, time and losing valuable business customers as their perception my business image and competence in my products will be reduced.

The PDA vibration mechanism is also poorly designed as the vibration allows the phone to crawl off tables at a considerable fast rate causing damage to the unit. I complained this to 02 support in Singapore on this issue and their claim is that the PDA must be put in a secure place to avoid this from occurring. This means that the PDA must be held down at all times and not left on tables. A secured padded cell or on the floor would be the best option as indicated by the O2 support team.

I further explained that this vibration function is for the ability to feel a call not a mechanism to enhance damage to the unit and place further costs to the customer and more money back to O2 in damage claims and parts replacements. I advised that there technical department reviews this problem and therefore avoid unforseen damage to O2 customer units. I personally believe this is the strategy 02 is using to their advantage to increase in their profits. Not a wise option to take especially when customers are aware of these scam-full practices and misleading standards from other previous manufactures who now have failed in business.

I therefore made arrangements to claim warranty for the phone and handed the 02 PDA phone to Harvey Norman Campbelltown Australia. I was advised 2 weeks later that the warranty claim is void by the repairer due to the missing screw, which fell out and was not under my control. O2’s claim was that the phone has been tampered with and therefore void of all warranties.

I am concerned to the way this was advised to me as the other 5 screws are untouched and have not been tampered with in any way. I would love to see a tamperer get into something with more than 90% of the fasteners still held in its original place. I have photographs of the PDA phone before placing into the warranty claim Department as a good practice to ensure the phone returns back the way it was handed in.

I then put this remark in dispute and advise them to prove there claim of the phone been tampered with. Only 2 hours later I received a phone call form Harvey Norman Campbelltown Australia explaining that the previous advice was a miss-communication and now they explain that the phone is now under warranty. Very disappointing to still have companies try to mislead customers from their rightful claims.

After going through all this drama I strongly do not recommend any customers to purchase O2 products and therefore avoiding the similar treatment I have experienced.