Cont........



To reinstall ActiveSync

Uninstall ActiveSync.
To uninstall Microsoft ActiveSync


Click Start, point to Settings, and then click Control Panel.
Double-click Add⁄Remove Programs, then click the Change or Remove Programs button.
From the list of available software titles, click Microsoft ActiveSync 3.1, then click the Change⁄Remove button.
Click Yes, or in some cases, follow the presented directions to remove the software.
Restart the desktop computer (whether you are prompted to or not).

Note
If a prior Partnership (a file, stored on the desktop computer, that enables the mobile device to synchronize with the desktop computer) was established, uninstalling ActiveSync will remove the Partnership information. You will, however, be prompted with a choice to save the Synchronized Files folder. It is recommended that you do so in order to save possibly important files.

Do you need to remove anomalous USB devices in Device Manager?

Removing anomalous USB devices (for example, Unknown USB) in Device Manager (a tool used to view and change device properties, update device drivers, configure device settings, and uninstall devices on your computer) may solve your Pocket PC connection problem.

To remove anomalous USB devices

Remove the Pocket PC from its cradle.
On the desktop of your computer, right-click My Computer, and then click Properties.
If you're using Microsoft® Windows® 2000, click the Hardware tab, and then click Device Manager.

If you're using Microsoft Windows 98, or Windows Millennium Edition, click the Device Manager tab.
Watch the Device Manager window while you place the Pocket PC back into its cradle. If you see Unknown Device or USB Device appear in the device tree, right-click it, click Uninstall, and then click OK.

Note that USB Device may appear under Universal Serial Bus controllers or Other Devices.
Remove the Pocket PC from its cradle and restart the desktop computer.
Soft reset the Pocket PC according to your manufacturer's directions.
After the desktop computer has completely restarted, place the Pocket PC back into its cradle - the Pocket PC should automatically connect.

Do you need to remove anomalous USB devices in safe mode via Device Manager?

Removing anomalous USB devices in safe mode (safe mode lets you start your system with a minimal set of files and drivers - VGA monitor, Microsoft mouse driver, no network connections, and the minimum device drivers required to start Windows) via Device Manager (a tool used to view and change device properties, update device drivers, configure device settings, and uninstall devices on your computer) may solve your Pocket PC connection problem.

To remove anomalous USB devices in safe mode via Device Manager

Remove the Pocket PC from its cradle.
Restart the desktop computer in safe mode.
To restart Microsoft®Windows® 98 in safe mode


Click Start, and then click Shut Down.
Click Restart, and then click OK.
Press and hold the CTRL key while your computer restarts. Release CTRL when the Startup Menu appears.
Type the number of the Safe Mode option, and then press ENTER.

To restart Windows Millennium (Me) in safe mode


Click Start, and then click Shut Down.
Click Restart in the list, and then click OK.
While your computer is restarting, press the F8 key.
When the screen that lets you choose which operating system to use appears, use the UP ARROW and DOWN ARROW keys to select the Safe Mode option, and then press ENTER.
Note
If you want to use the arrow keys on the numeric keypad, make sure that NUM LOCK is on.

To restart Windows 2000 in safe mode


Click Start, and then click Shut Down.
Click Restart in the list, and then click OK.
While your computer is restarting, press the F8 key.
Use the UP ARROW and DOWN ARROW keys to select Safe Mode, and then press ENTER.
Use the arrow keys to select your version of Windows 2000, and then press ENTER.
Note
If you want to use the arrow keys on the numeric keypad, make sure that NUM LOCK is on.

On the desktop of your computer, right-click My Computer, and then click Properties.
If you're using Windows 2000, click the Hardware tab, and then click Device Manager.

If you're using Windows 98, or Windows Me, click the Device Manager tab.
Watch the Device Manager window while you place the Pocket PC back into its cradle. If you see any ghosted (ghosted USB devices include USB devices with an attached ! and⁄or any duplicate USB device listings) USB devices in the device tree, right-click it, click Uninstall, and then click OK. Be sure to check Universal Serial Bus controllers and Other Devices for ghosted USB devices as well.
Repeat the previous step until all ghosted USB devices have been removed.
Remove the Pocket PC from its cradle and restart the desktop computer normally.
Soft reset the Pocket PC according to the manufacturer's directions.
After the desktop computer has completely restarted, place the Pocket PC back into its cradle - the Pocket PC should automatically connect.
Note
For more information on using Device Manager, start Device Manager as described in step 4, click Action, and then click Help.

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