The Company i work for is a Market research company and we have about 300 PDA's with people all over the country. I run a helpline and would be one of the main points of contact for all our PDA activities.
All the questionnaires are done on the PDA then saved to the SD card. At the end of the shift the work is sent back using an FTP connection. The software we to send the work back was designed by us and old so people often have problems. One of the best ways around this is to perform a hard reset so it re-installs the software with all the work is on the SD card so nothing is lost. But now we are ungrading all the PDA's to a newer version of the software and it will be alot easier if people are having trouble we can identify when specific data file were created. But at the moment they say 2004.
Also this newer version records all the connections made to us so it would be easier to solve problems by looking at connection. But if we can't see what was done when we can't. |