[jonek]

I just wanted to share here what excellent support I have had from HP.
I bought a refurbished iPAQ 5935 from www.totalpda.co.uk but was not able to get any GPS signal.
On Monday I called HP support, they asked me to initialise it by mounting it in a car and driving for 30 minutes at 50 to 60 kph! (I was sceptical - but what can you do!) I tried this on Wednesday to no avail.
However, on Thursday, THEY rang ME! to ask if it was working - we agreed it had a fault. HP arranged for it to be collected next day, Friday and said I should get it back in 8 - 10 working days. The following WEDNESDAY it returned (From Budapest, Hungary!!) with a new motherboard and is working fine.

Having suffered from some of the worst support (aka BT Broadband!!) I was totally gob smacked!

So, I thoroughly recommend HP for new and refurbished support!