Do not buy TomTom Navigator. Product activation is a nighmare, it is buggy, destructive, and has no user friendly customer support. I have two copies, the original, and a replacement from my retailer. Neither will activate. When installing TomTom it asks if you want to go online and activate. Clicking Yes returns the same message over and over. Clicking No allows the installation to continue. When you first run the product it says it must be activated at
www.ttcode.com. Upon going there it asks you enter your product code from a sticker with the CDs. It then asks you to enter a device code displayed on you PDA. After doing this it generates an activation code that must entered into your PDA. I have done this for both copies. Despite having different product codes, ttcode generated the same action code for both copies. Having entered it over and over it always comes back as an invalid activation code.
This shouldn’t be a big deal but with TomTom it is. They are on another continent. When you are getting up they are going to bed. They have no phone number or any other form of real time support. If you have a problem you can either write them a note at
www.tomtom.com or fax them. I have done both several times. They don’t bother to read the notes entered on the web as they keep asking for the same information. I don’t know what they do with the faxes as they have never responded to any of them.
The TomTom installation procedure has locked up my PDA so tight I have had to do two hard resets losing everything. Fortunately I have a good backup program so this was only an annoyance not a disaster. The actual GPS reception utility is a separate application that will work without Navigator. Unfortunately, once I connect it with my Bluetooth GPS receiver it won’t give it back. After much head scratching I discovered I had to do a hard reset on the GPS by removing the battery to get it out of TomTom’s grasp.
My retailer is nice and will take both copies of TomTom back. I have to pay the shipping so I’m out that, plus the cost of three international faxes, and several hours of frustration.
Do not buy TomTom Navigator.