are total Pda ever going to replace my faulty product?

[pkkprabhu]

Faulty product returned on 27th february !!! No response from total pda since then other than to confirm they have received it !!! No response to telephone/e mail/recorded letter ! what do I do next? at the moment, no product, no refund !
Details: I bought a sedio amplified car mount for O2 xda 2s from total pda on 27th jan 2006. The mount was not powering the pda, so I returned it. I got a replacement product soon. It was also not powering the pda, so I was advised to return it as well. Since returning it for the second time(on the 27th of february), steven gourlay from technical support has e mailed once to confirm receipt.
Since then, there has been total silence from total pda. No responses at all to e mail, impossible to get through on phone, and even no response to a recorded mail letter. Sounds like day light robbery to me !
PKK Prabhu

[Charlie]

PM me your order number and I'll look into this for you.

[pkkprabhu]

thanks for getting back!
1. first order number: 120303, order date: 06/12/2005
2. replacement order number: 124435, order date: 27/01/2006
date replacement product returned: 26/02/2006
pradeep

[pkkprabhu]

am I surprised !! Surely it can't take 11 days for 'looking into' ?
PK Prabhu