Customer Service FAQ

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Q. Why should I buy from Total PDA?

A. Total PDA is the UK’s 4th fastest growing technology company, as named in the Sunday Times Tech Track 2005. This prestigious listing ranks the top 100 private technology companies by sales growth.
Total PDA technical staff are experts in their field. We were at the forefront of introducing the top GPS and PDA brands to the UK market and as a result we know more about them than anyone else.

Total PDA always strive to keep our prices the lowest in the UK. That’s why if you find any product you buy from us at a lower price from another distributor we will refund the difference. (see Terms and Conditions for details)
You can order through our secure online service at www.totalpda.co.uk.
If you would rather speak to someone, why not use our FreeFone number to talk to a member of our experienced, dedicated sales personnel. They will be happy to answer any questions you may have.
As the largest holders of stock in the UK, with over 30,000 sq ft of office and warehouse space, we also ensure product availability and fast shipment.

Q. Do Total PDA offer a price promise?

A. We do offer a price promise, if you see the goods you bought from us being sold by a competitor at a cheaper price within 14 days of your purchase, please call customer services they will verify the offer and arrange for the difference to be refunded into your account. Your identical product must be in stock and readily available from another reseller at a lower published price. For this purpose, compare the delivered price of your order with the other reseller's delivered price, including any credit card surcharges and carriage charges. The Low Price Guarantee does not apply to competitors one-of-a-kind or other limited-quantity offers, special financing, installation, manufacturer's rebate, or when a bonus or free offer is included in the purchase e.g. vouchers. Some restrictions apply, see Terms and Conditions for details


Q. I am having problems setting up / installing my equipment

A. If you need help setting up your equipment, contact our technical support department either by email support%@www.totalpda.co.uk.co.uk, or via the live chat on our website.

Q. How do I order on line?

A. Simply choose what you want to buy on line and then add to the shopping cart. When you are finished shopping, head to the checkout and fill in all of your details. With our Secure Online System, you can be assured that your details are kept safe. We use the strongest commercially available level of encryption, making sure that your private information stays private.

Q. How can I pay for my order?

A. We accept Switch / Visa / MasterCard. Unfortunately we do not accept American Express. You can also pay by BACS or Cheque, and the goods will be shipped as soon as the money is showing in our account.

Q. How long do you normally take to deliver?

A. Orders received by 2pm are normally shipped for the next working day as long as all items are in stock. Please note, due to the nature of online ordering it can take around an hour for orders to show on our system. You can pay extra to have your goods delivered before noon or on a Saturday. We offer free delivery promotions weekly, please keep checking our website for details.

Q. Can I get an order sent out with the UK?

A. We can send to most European countries, please contact customerservice%@www.totalpda.co.uk.co.uk for a delivery quote.

Q. How do I contact Total PDA

A.
Telephone:
Customer Service
0870 220 4800 option 3
Opening times: Mon-Fri 9am – 5.30pm
Sales
0870 220 4800 option 1
Opening times: Mon- Thu 9am – 7.30pm Fri 9am – 6pm Saturday 10am - 4.30pm
Technical Support
08702204810
Opening times: Mon-Fri 9am – 5.30pm
Email:
customerservice%@www.totalpda.co.uk.co.uk
support%@www.totalpda.co.uk.co.uk

Q. I need to change my order: Who do I contact.

A. Please contact Customer Services by email customerservice%@www.totalpda.co.uk.co.uk or call 0870 220 4800 option 3

Q. Why do I need to send in ID if my shipping address is different to my billing address?

A. This is for security purposes. To prevent fraud, we must have proof that you live or work at any shipping address other than the billing address which you provide. Suitable proof would be a Credit Card Statement or driving licence showing the billing address and a letter headed paper showing the business delivery address. Fax these to 0870 199 1012 or email id%@www.totalpda.co.uk.co.uk. All personal information is securely stored and destroyed. We make every effort to protect our customers’ privacy.

Q. I want to return the goods as I no longer want them.

A. If you change your mind within 14 days and you no longer want the goods, please call Customer Services who will send you a RMA form, once we have received the goods back and checked they have not been opened you will be refunded the full amount to your credit card minus the delivery charge. If the goods have been opened in any way you may be charged a re-stocking fee (minimum is 20% of the overall cost). Only unopened software can be returned, unless the goods are damaged due to copyright laws.

Q. My goods are damaged on arrival

A. If you find that any of your order has been damaged in transit, please call customer service within 24 hours from receiving goods, email customerservice%@www.totalpda.co.uk.co.uk
Customer service will then send you a RMA form for the goods to be returned. Once these have been received and inspected we will send you replacement goods.

Q. How do I cancel an order?

A. Please call Customer Services, if the money has already been taken this will be refunded to your credit card. Trading Standards require that any orders cancelled must be confirm in letter/email format for confirmation from both parties.

Q. What is Total PDA’s returns policy?

A.
Second User/Refurbished Goods
Unless otherwise documented on the invoice, Total PDA will cover any second-user or refurbished items with a seven day repair or replace warranty. After that any faults will be dealt with by the manufacturer. Warranties are valid from date of invoice.

New Goods
All new goods will be covered with a one year return to base warranty valid from date of invoice.

All goods, other than software, returned within the product’s warranty period from date of invoice, with original receipt, are eligible for repair or replacement. Total PDA Limited will not accept the return or exchange of any item if the Serial Label has been removed or broken. All Total PDA warranties and technical support will not cover any product, software or components that has not been directly purchased from Total PDA Limited. Any damage, fault or virus defecting the original Total PDA product, occurring due to user modification, including component and software implementation not supplied by Total PDA will not be covered by any Total PDA warranty and Total PDA reserves the right to charge for any labour, parts and delivery charges incurred. Total PDA telephone support will only cover goods supplied by Total PDA and will not cover any enquiries relating to additional components or software purchased elsewhere. Refer to our Terms and Conditions or contact Customer Services if you have any queries.


Q. Explain the payment and ownership of Goods.

A. Goods remain the property of Total PDA ltd. until paid for in full. If your bank declines your credit card or cheque payment, either before or after the despatch of goods, we will treat the order as cancelled. If the goods have been despatched we may require you to return the goods to us within 7 days or require you to pay in full by satisfactory means within 7 days.


Q. Do you have a technical support department?

A. Total PDA offers three forms of technical support
We offer free email support and free Live online support to any customer that buys goods from Total PDA

We also offer dedicated telephone support to customers who purchase this exclusive service from us.


Q. My goods are faulty and I have had them longer than 28 days, what can I do?

A. Please email support%@www.totalpda.co.uk.co.uk and you will be forwarded the correct method to get your equipment repaired or replaced under the manufacturers warranty.



Q. My goods are faulty and I have had them for less than 28days?

A. Please contact support%@www.totalpda.co.uk.co.uk and we will try and resolve the technical problem them with your equipment. If we cannot resolve your problem over email/phone support then we will issue and RMA form and number to return the goods for testing.