Beware of shirtpocket.co.uk

#1 (**permalink**) 18-02-2005, 11:23 AM

Hi,

Just a note to say I am having to involve my VISA card company to try and recover funds from the above company.

They have a note on their website, giving apologies for delays but have not responded to any emails or phone calls for over a month now.

I am not trying to be inflamatory, just in case any legal eagles are listening in, but I would advise that if you want some new pda bits 'n' pieces, with delivery sometime in 2005, then try somewhere else.

Anybody know something that I don't about this company?

Con

**Charlie** · #2 (**permalink**) 18-02-2005, 03:30 PM

Welcome to our forums.
And thanks for the warning, of course hopefully our members would check our store first

#3 (**permalink**) 26-02-2005, 02:05 PM

In Fareness the website does have the following warning on front page, but still tread with caution as with any company you deal with phone them to clarify things.

We now send goods INTERNATIONALLY including UK, EUROPE & USA
BUT PLEASE CHECK PAYMENT & SHIPPING OPTIONS BEFORE PROCEEDING.
(PLEASE NOTE: UK Debit Card Payment is FREE, but Credit Card/NoChex Payments OVER £160 are subject to a 2% processing fee)
IMPORTANT INFO : We are currently in the process of moving to a new location (Both a New Office and to a new higher capacity Server). As a result, you may have difficulty accessing the site/contacting us. We hope to have things back to normal by approx. 25/2/05

#4 (**permalink**) 01-03-2005, 02:06 PM

Yeah, that has been a recent addition. Before the date was added, I had no clue what was happening with the company. OK so they said they were moving but 6 weeks with not so much as a 'sorry, mate, your stuff is getting sorted, bear with us?????'

i don't call that customer service. hopefully, now that they are on their feet, I can get my bits without having to follow up with VISA.

#5 (**permalink**) 28-03-2005, 04:32 AM

Well, folks, at last, the people from shirtpocket got in touch to apologise for the 'delay in their services'. ha, that's a laugh. and the response??? a refund of my money! however, if i would like to re-order blah blah blah...

so guess what, nope, i won't be re-ordering, think i'll try those nice folks at www.totalpda.co.uk instead.

happy tapping,

Con

Quote:

Originally Posted by Con

Yeah, that has been a recent addition. Before the date was added, I had no clue what was happening with the company. OK so they said they were moving but 6 weeks with not so much as a 'sorry, mate, your stuff is getting sorted, bear with us?????'

i don't call that customer service. hopefully, now that they are on their feet, I can get my bits without having to follow up with VISA.

**Charlie** · #6 (**permalink**) 29-03-2005, 10:18 AM

You have to commend their efforts at least