Could I get a refund?

EricLeBouffon · #1 (**permalink**) 09-06-2005, 05:51 PM

I bought (in February... 2005) a Holux CR100 which has decided not to work with my Dell Axim X30. I went through many loops with Holux (and sort of Total PDA) support with no success.

I have tried to get a refund through emailing support but found it very difficult to find a working email address and I am still waiting the refund despite having sent the goods a LONG time ago.

I have now spent almost an hour on the phone trying to get through support...

Could someboy give me a way to get this refund organised, please?

**Charlie** · #2 (**permalink**) 09-06-2005, 05:57 PM

PM me your order details and your telephone number and I will look into this for you.

EricLeBouffon · #3 (**permalink**) 11-10-2005, 10:22 AM

Quote:

Originally Posted by Charlie

PM me your order details and your telephone number and I will look into this for you.

Four months later, I am still waiting for that refund...

EricLeBouffon · #4 (**permalink**) 06-11-2005, 08:58 PM

You have my money and your PDA and I don't think this is correct
Could you at least answer?
I suspect prospective customers would like to know how you are likely to treat them...

Quote:

Originally Posted by EricLeBouffon

Four months later, I am still waiting for that refund...

**Stevie** · #5 (**permalink**) 07-11-2005, 01:25 PM

Eric please give me your order details.

EricLeBouffon · #6 (**permalink**) 07-11-2005, 10:49 PM

Stevie,
Details are

Transaction Reference Number : 13786583
Transaction Date : 2005-02-21
Transaction Time : 11:08:25

**Stevie** · #7 (**permalink**) 08-11-2005, 12:48 PM

Thanks for that i will pass to my customer service and accounts team to investigate.