can't update my maps

hi there
first time for me, i will need alot of help please. tried to update my tomtom go 300 maps but keep getting the message "the internet sever had an internal error. it may be a temporary problem. please try again later"

[mikealder]

Is your PC connected directly to the internet via a cable as WiFi connections are know to be problematic? - Mike

thanks for your reply mike i've tried wifi and direct with no success

[mikealder]

1/ Make a full back up of the device using Windows Explorer

2/ Download and install the latest version of TomTom Home software to your PC (its free from the TT web site)

3/ Use Home to update the software by clicking the "Update my device" button.

4/ Next purchase and download your map, if you have already done this its possible to install the map without using Home but you need to make sure the map has downloaded first - I am not too sure at what part of the update process your unit is falling over.

Only try the above with a direct wired connection to the internet as WiFi is known to cause issues - Mike

hi mike
i have done the first three steps you said but when trying the fourth step it wont even let me purchase before it gives me the error messege
thanks mark

[mikealder]

I would try again Monday just in case there is an issue with the server at TomTom although I don't think there is as I haven't seen any other posts about map purchase issues all weekend.

If it still doesn't work in the morning give TomTom a ring on 0845 161 0009 - Mike

i tried again with no success. does this report help ERROR: -500/#https://community.tomtom.com/payment/initiatePayment: Error from server: Internal Server Error
Internal Server Error
Error code: HTTP 500
URL: https://community.tomtom.com/payment/initiatePayment
Additional information: info = [object]
info.func = [string] payment/initiatePayment
info.args = [object]
info.args.deviceSerial = [string] M14345G02969
info.args.pragueSerial = [string]
info.args.deviceCapabilities = [string] ArrivalSounds Bluetooth Caymann Documents Durham HomeBackup Itinerary MAC MapOverlays NotAutomotiveEmbedded SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=320x240
info.args.deviceParameters = [string] {"ApplicationVersion":"9183","ApplicationVersionVe rsionNumber":"7903"}
info.args.items = [string] 1300035,1300092
info.args.productlist = [string] 1300035,1300092
info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [xml] <initiatePayment>
<contentidlist>
<content idurl="http://str1.id.tomtom.com/map/Great_Britain?version=562" certificate=""/>
</contentidlist>
</initiatePayment>
Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }
Time: Tue, 31 Aug 2010 23:47:24 GMT



this is what i get every time i try it, it doesnt make much sense to me

[mikealder]

What firewall and AV software have you got running on your PC? - Mike

nortons internet security

[mikealder]

Give TomTom customer support a ring on 0845 161 0009 - Mike