Upgrade to 5 on XDAIIs Rubbish!!!

I have just raised an issue with TomTom after an excruciating weekend taking TomTom 5 round the Lake District. My advice, don't upgrade until they have fixed it!

"I have recently upgraded to Navigator 5 and have experienced a catalogue of faults with your new version. I have spent the weekend struggling with obvious issues with your unstable software whilst driving about 600 miles and I am seriously considering uninstalling version 5 and returning to version 3. Please respond to each of the following issues as soon as possible:

1. TomTom hangs when you try to close the application. Even after leaving it for up to an hour on the way home yesterday, the screen never unfroze and I had to re-boot.

2. TomTom rarely runs more than once between re-boots. When you try to start TomTom for a second time the "two little hands" icon appears on the status bar but the PDA then freezes and has to be re-booted.

3. When NOT running I get a message "Cannot execute \Windows\ttgpseng.exe"

4. The Navigate To screens do not show a keyboard on screen. This forces me to use the slide out keyboard on the PDA which is not practical. (see attached screenshot)

5. When entering an address using the slide out keyboard the Fn key produces a n(tilda) character instead of being mute. This means that I cannot currently use postcodes or numbers when entering an address. (see attached screenshot)

6. I welcome the new "Warn about POI" feature but it is fundamentally flawed compared to CheckPOInt which I used to use (and no longer works as you have not supplied a new SDK).

a. Your warnings are based on distance from the POI, not time. This means that it is not possible to set a warning which is appropriate to the speed which you are travelling e.g. if you set it to 500 yards/metres this is fine for POI in town but too short for motorway driving. CheckPOInt uses a 30 second warning which varies according to speed!

b. The "only warn of POI on route" feature is flawed since you cannot resolve which road a POI is on where the POI position is on an intersection. e.g. where a temporary speed camera location is on a bridge above a motorway you will not consider it on the route. (see attached screenshot)

7. Running TomTom changes the backlight settings on my PDA. I have my PDA set so that it will not turn off the backlight when on external power. Running TomTom changes this setting to switch off backlight when on external power.

8. The change volume according to speed setting makes no discernable difference to the volume of voice instructions. I don't really understand how this works, does it increase the percentage and if so, how much?

9. If voice instructions are switched off and you tap the screen to get the next instruction to be spoken, the instructions are then switched on! You have to then return to the settings menu to switch it off again.

10. The TomTom GPS unit often refuses to talk to the PDA without a re-boot. Often, even with patience, the GPS unit will be switched on and will not connect to the PDA. Once you re-boot, the GPS unit then connects and works. This is a constant problem with Nav 3 and 5."

Has anyone else had similar problems. If so, please let me know and preferably TomTom too.

Andy

[Charlie]

Welcome to our forums.
Although I'm not using a XDAIIs I'll post comments.
1) Has never happened on my iPAQ 4150.
2) Has happened to me once. Worked fine ever since I pressed the rest.
3) Never seen this error.
4) This is an issue with the PDA, not the software although TomTom are working on a fix.
5) as above
6a) Couldn't agree more
6b) Haven't come accros this problem yet. On both these points though...we shouldn't be speeding.
7) hadn't noticed this but just tried to get mine to do the same and it doesn't.
8) need to try this one out
9) as above
10) Haven't had this problem with TT3 or TT5. Are you using the TomTom receiver for both?

I have subsequently found most of my problems reiterated in this forum, especially those with hardware keyboards. Number 3) has also been posted.

I am using the TomTom BT receiver and have always had problems with the BT connection. After a re-boot it works immediately, but after using TomTom once, the next time I start TomTom the bluetooth may or may not connect. Sometimes I have given up waiting (having been driving for a couple of minutes) and re-booted, then it always works. Re-booting (soft reset) whilst driving is downright dangerous as it takes two hands...but what else are you meant to do?

I now am in a position where I cannot navigate by postcode, not even part-postcode. Until they fix version 5 I basically won't be using it, and yet I paid good money for the upgrade.

I do believe that this is the worst software release I have ever seen, the forums are full of people who are dissappointed. Take a look at the icons people for using for posts in this topic and you will get a feel for it!

Thanks for taking the time to reply, I hope TomTom support come up with something otherwise they will have lost a customer and anyone I know who might have considered it.

Andy

Originally Posted by AndySmee

I have subsequently found most of my problems reiterated in this forum, especially those with hardware keyboards. Number 3) has also been posted.

I am using the TomTom BT receiver and have always had problems with the BT connection. After a re-boot it works immediately, but after using TomTom once, the next time I start TomTom the bluetooth may or may not connect. Sometimes I have given up waiting (having been driving for a couple of minutes) and re-booted, then it always works. Re-booting (soft reset) whilst driving is downright dangerous as it takes two hands...but what else are you meant to do?

I now am in a position where I cannot navigate by postcode, not even part-postcode. Until they fix version 5 I basically won't be using it, and yet I paid good money for the upgrade.

I do believe that this is the worst software release I have ever seen, the forums are full of people who are dissappointed. Take a look at the icons people for using for posts in this topic and you will get a feel for it!

Thanks for taking the time to reply, I hope TomTom support come up with something otherwise they will have lost a customer and anyone I know who might have considered it.

Andy

Andy...welcome to the Club !
I sympathise entirely.....however, I suspect it's a 'Dutch thing'..... being locked into KLM and their loyalty programme etc.....you think we got problems withh T T?

I have since the upgrade which I had on a XDA2i had lots of Problums went back to a XDA2s no problums at all use it every day for work no lock up etc use bluetooth for phone and a wired GPS .
1 Post Codes work

2. Never Locks up

3. Just wish Maps were more up to date for road that have been there for years on TT3 are not on TT%. (Have wrote to TOM TOM no reply yet)

I did chage Card form a SD to a Kingmas Multimedia Card 1 GB since then no lock up.

Only Problum is with the keyboard have to use the phone one but have now got use to it.

I have just downloaded an update from TomTom.com and all the problems with the xda2s and tomtom 5 go away