usual tom tom support...

note the time frame from my original question to them actually getting round to fobbing me off..

i shall be writing to tomtom direct for a refund...not fit for purpose -enough is enough.


-------------------------------------------------------------------


NO WAY IS THIS ANSWERED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!

i SHALL BE SENDING A LETTER TO ALL THE DIRECTORS OF THIS PISSPOOR COMPANY TO REGISTER A FULL COMPLAINT.

YOU SENT ME AN OFFHAND REPLY TO 'UPDATE NAVIGATOR 5' BUT IT'S A POCKETPC PATCH FOR YOUR ****E SOFTWARE WHEN I STATE I HAVE A PALM.

THIS PATCH FOR YOUR ****TY BUG RIDDEN SOFTWARE SPECIFICALLY STATES DO NOT USE IF USING PALM..!!!!WHAT A BUNCH OF LOSERS

NOT ONLY THAT BUT NONE OF THE FIXES ADDRESS ANY OF MY PROBLEMS WITH YOUR ****E SOFTWARE...DUH !!!!!!!!!!!!!!!!!!!!!!!!!!!!

TOMTOM IS THE WORST, MOST POORLY SUPPORTED SOFTWARE I HAVE EVER HAD THE MISFORTUNE TO USE.
Response21/07/2005 10.21 AM Dear Mr bartlett,

A bug-fix update is now available for Navigator 5. Please see our website to download.

http://www.tomtom.com/support/rightnow.php?Page=http://62.250.17.58/cgi-bin/uk.cfg/php/enduser/std_adp.php?p_faqid=3361


With best regards,

The TomTom Customer Support Team Customer19/07/2005 08.33 PM i have bought a bigger 256 card to use the larger map file -I now find that it hangs on hotsync every time and hence no maps..

please feel fee to answer... Customer16/07/2005 07.43 PM also the full post code doesn't work.. just get < sign or back

are these related..? Customer13/07/2005 05.49 PM Hi guy's

I am upping to 5 from 3 and the only problem i'm having is that it has now renamed the 'contacts' file to 'contacts navigator' and incorporated it as part of navigator and as I use one of the buttons as a quick start it just brings up my contacts rather than tomtom

Not too sure what I have to do from here..

Cheers

Richard

Hi Richard,

Sorry to hear that you are having so many problems, but some of these issues that you have mentioned can be resolved (the answers are on this forum). For example, the postcode issue has been addressed many times.

You obviously do not want to use tomtom anymore but I personally feel (and many will agree) that any other product is just not in the same league.

I agree that their customer support leaves something to be desired however I feel that this is because of their popularity and they must receive a lot of emails. When I had a quiry, they took 3days to answer.

Not too bad considering they were in the middle of the upgrade for tomtom5.

I understand that you are miffed, put keep things in context?

Lots of luck with any future product you choose

Originally Posted by lupos0_1

Hi Richard,

Sorry to hear that you are having so many problems, but some of these issues that you have mentioned can be resolved (the answers are on this forum). For example, the postcode issue has been addressed many times.

You obviously do not want to use tomtom anymore but I personally feel (and many will agree) that any other product is just not in the same league.

I agree that their customer support leaves something to be desired however I feel that this is because of their popularity and they must receive a lot of emails. When I had a quiry, they took 3days to answer.

Not too bad considering they were in the middle of the upgrade for tomtom5.

I understand that you are miffed, put keep things in context?

Lots of luck with any future product you choose

Whilst it's nice to read an apologist for such a lousy company..

the postcode issue hasn't been addressed for palm only pocketpc.so your comment doesn't apply
our company uses tomtom and navman -they are both very simular so your comment again doesn't apply

tomtom customer support is quite possibly the worst in the business -your comment applies with the priviso that 'they recieve lots of emails' why err you ask?? because they are crap at writing software and greedy enough to rush out unproven beta. They really are the british leyland of their chosen profession

whilst they may have only taken 3 days (good enough for you but quite frankly a dreadful response) they took over 7 days to respond to mine

I suspect the real season for the delay is that they haven't got a clue about the new software and how to fix it as it's so bug ridden they'd end up looking stupid offering 'advice' not knowing if it would work..(or more likely knowing it wouldn't)

yes I shall be leaving tomtom very soon to someone who can offer a service .

Tomtom is not the best out there and they know they have killed off a lot of goodwill (check out the other newsgroups there are loads screaming about how bad tomtom are...)

cheers

richard

Richard..I too am peed off, since upgrading to 5 from 3. So much so that I am either
1) going back to 3, complete with out of date maps, or,
2) going to sell the lot on Ebay and start again...but with what ? From what I've read, Navman seems to be a close contender, but I would like to know more of the functionality....hence my predicament.

Response

22/07/2005 09.46 AMDear Mr bartlett,

We apologize for the misunderstanding.

TomTom is a growing company and we are always looking for input as to how we can improve our products or services. If you are unsatisfied we invite you to lodge a formal complaint.

Title: What is the complaint procedure inside TomTom ?
URL: http://62.250.17.58/cgi-bin/uk.cfg/php/enduser/std_adp.php?p_faqid=3127&p_created=1113579534

With best regards,

The TomTom Customer Support Team



IE NO attempt at answering the questions -just fob me off again to the complaints dept..but I shall do better than that a letter to each of the directors is winging it's merry way accross the seas...



the hits just keep on coming with tom tom

completely useless

cheers

richard

Given the experience I've had with TomTom I'd concur with Richard's feelings regarding their customer support. Thankfully in NZ we have an item called "the consumers guarantees act" which doesn't allow such organisations to repeatedly fob off their clients or demand funds for repair or replacement within warranty periods.

When a device fails within warranty and you actually manage to fix it by formatting the flash and re-installing the OS you would think the least TomTom could do is provide even an old map. No, they want you to pay for the latest map or pay for their service centre to install an old map.

Personally I think the only thing to commend TomTom for is taking some of the limelight off Microsoft for concerns such as "bloatware", "untested betas" and even pricing concerns.

Can't wait to get mine refunded and get either a Garmin or Navman - it may even have maps that are up to date.

I bought a new Western Europe map from the TomTom site and despite numerous emails,formating my tom tom and reloading more times than I care to remember I still have not had the map sent to me.
What an absolute bag of s~~~e their support system is.
Take my advice. Do not buy from these cowboys.

[getsurfers]

Originally Posted by iannic

I bought a new Western Europe map from the TomTom site and despite numerous emails,formating my tom tom and reloading more times than I care to remember I still have not had the map sent to me.
What an absolute bag of s~~~e their support system is.
Take my advice. Do not buy from these cowboys.

Try phoning tomtom on 08451610009 to see if they can help.

[mikealder]

If the map has downloaded it will be sat on your PC waiting for you to install it to the device, have you done this step before you phone them up as it might save a phone call? - Mike