Tomtom won't connect to phone

#1 (**permalink**) 15-11-2008, 01:06 PM

Hi,

I wonder if anyone can help me.

I successfully connected my mobile phone to my satnav and it worked fine. However, now it asks me for a user name and password and comes up with error code 2011 when I try to do this. I looked up the correct user name and password on the Tomtom website so I'm fairly sure it's right.

Thanks for any help.

Cal

**getsurfers** · #2 (**permalink**) 17-11-2008, 10:13 PM

It's asking for YOUR username and password you use on the tomtom site.

#3 (**permalink**) 18-11-2008, 07:55 PM

Thank you very much, that was the user name and password it was looking for

Now it's telling me my traffic account has expired! I thought it was to do with the phone not the satnav. I've looked on the TomTom website but i can't see anything

**getsurfers** · #4 (**permalink**) 18-11-2008, 08:25 PM

The traffic service has a trial period of 30 days, or with some devices a 1yr code card is included in the box.

Otherwise it's a PAYG service.

#5 (**permalink**) 18-11-2008, 09:22 PM

awww ok, I see, didn't realize that, not to worry.
Thanks for the help anyway