Unhandled exception error on connection to HOME

hello all,

just after buying a new TomTom ONE I installed the HOM on my laptop and I could very easily get a connection and making a backup.

After returning from my vacations (very happy for my tomtom help) I tried to establish again a connection to HOME. This time I get an "Unhandled exception"error and HOME cannot see the tt. (using windows explorer I can see the TT as a memory device).
I tried to uninstall and reinstall the latest version of HOME without any success. Always I get the same error as I try to connect.

Yesterday I tried to install the HOME in another computer getting the same error again.

Does anybody has an idea on that?

Thanks in advance


Theodor

[Martin Laverty]

Its sounds like a problem with the unit its its doing the same thing on two PC's. Check with tomtom on 08451610009.

Originally Posted by thgout

hello all,

just after buying a new TomTom ONE I installed the HOM on my laptop and I could very easily get a connection and making a backup.

After returning from my vacations (very happy for my tomtom help) I tried to establish again a connection to HOME. This time I get an "Unhandled exception"error and HOME cannot see the tt. (using windows explorer I can see the TT as a memory device).
I tried to uninstall and reinstall the latest version of HOME without any success. Always I get the same error as I try to connect.

Yesterday I tried to install the HOME in another computer getting the same error again.

Does anybody has an idea on that?

Thanks in advance


Theodor

What is the country code for this phone number?

best Regards
Theodor

[Martin Laverty]

Its a UK number where are you based?

Originally Posted by thgout

What is the country code for this phone number?

best Regards
Theodor