Device shows a flashing cross when turned on.

I found this.

Question: Device shows a flashing cross when turned on.


Answer:

If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.



To solve this, follow the steps below.

Manually remove the TomTom application:
Reset your device.

Connect your device to your computer.

Turn on your device by pressing the power button for 5 seconds.

Do one of the following:
Windows: Click Start > My Computer and then double-click the Removable Disk for your TomTom device.
Macintosh: Double-click the desktop icon for your TomTom device.

Delete all files except the following:
Do not delete any of the folders!
Do not delete the files antitheftw.bmp, lowbatteryw.bmp and splashw.bmp (if present)!



Reinstall the TomTom application:
Start TomTom HOME

Select an option:
I previously updated my device on this computer
I never updated my device on this computer

Click Done and then click Device > Disconnect Device.
Your device should now start up again. If it hasn't started up after 10 seconds, press the On/off button.

Hi,

I have tried to follow these steps but when i plug the tomtom in, it keeps telling me that the PC cannot access the device, also there are no files on the drive and the memory capcity shows 0b, can anyone help please, tomtom customer service not very helpful

Many Thanks

[mikealder]

Try giving the reset switch a prod with a paper clip, the reset switch hole is on the base of the device, if you have one of the newer units that doesn't have a reset switch press and hold the power on/ off button until the device restarts accompanied with a drum roll - Then try the above procedure again - Mike