Safety cameras problem with downloadThis is a discussion on Safety cameras problem with download within the TomTom forums, part of the In-car Satnav and GPS category; TOM TOM 1XL
After updating my Tom Tom I lost the safety cameras so I recently purchased this on TOM ...  | 
17-12-2009, 08:46 AM
| | |  Safety cameras problem with download
TOM TOM 1XL
After updating my Tom Tom I lost the safety cameras so I recently purchased this on TOM Tom'S website & downloaded it to my unit.
Went out yesterday and there were no audio warnings of cameras and nothing on the screen although there were traffic light symbols I had not seen before!
So, I assumed the download had not worked and tried it again yesterday without success. Tried phoning HA Ha - cut off after 7 minutes so I submitted the error report.
This morning I have received the following multiple instructions which are daunting.
I will copy the error here followed by the reply & if anyone can simplify it I would be VERY grateful
Thanks.
ERROR Error message =
ERROR: FileError/FileMoveError/2152857621: FileError:
Performing file move on C:\Users\JEANNI\Documents\TomTom\HOME\Download\tem p\f3f5960a99c6b71aadc572aaf88ff6f4.tmp
(moving to C:\Users\JEANNI\Documents\TomTom\HOME\Download\com plete\safetycamera\Safety_Cameras_ES_TomTom-1 with name Radar_ES_TomTom.cab)
Severity: 1105
-
[Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.moveTo]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://tthome/content/logic/fileUtils.js :: moveFile :: line 99" data: no]
Stack:
0. function moveFile chrome://tthome/content/logic/fileUtils.js:103 throw new FileMoveError(e, file, dir, name)
1. chrome://tthome/content/logic/downloader.js:472 moveFile(this._temporaryFile, this._finalFile.parent, this._finalFile.leafName);
2. chrome://tthome/content/logic/model/ttNavItem.js:678 var targetFile = progressTracker.finalizeDownload();
3. chrome://tthome/content/logic/util.js:79 return func.apply(obj, arguments);
4. function successCallback chrome://tthome/content/logic/model/ttNavItem.js:635 finalizeDownloads();
5. chrome://tthome/content/logic/downloader.js:419 this._successCallback(null);
6. chrome://tthome/content/logic/downloader.js:396 this._finishedSuccessfully();
CAUSE: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.moveTo]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://tthome/content/logic/fileUtils.js :: moveFile :: line 99" data: no]
in chrome://tthome/content/logic/fileUtils.js:99 Stack:
0. function moveFile chrome://tthome/content/logic/fileUtils.js:99 file.moveTo(dir, name);
1. chrome://tthome/content/logic/downloader.js:472 moveFile(this._temporaryFile, this._finalFile.parent, this._finalFile.leafName);
2. chrome://tthome/content/logic/model/ttNavItem.js:678 var targetFile = progressTracker.finalizeDownload();
3. chrome://tthome/content/logic/util.js:79 return func.apply(obj, arguments);
4. function successCallback chrome://tthome/content/logic/model/ttNavItem.js:635 finalizeDownloads();
5. chrome://tthome/content/logic/downloader.js:419 this._successCallback(null);
6. chrome://tthome/content/logic/downloader.js:396 this._finishedSuccessfully();
Time: Wed, 16 Dec 2009 17:23:26 GMT Auto-Response16/12/2009 05.28 PMTitle: Attachments to support requests
Link: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?p_faqid=9826&p_created=1213086625 Title: TomTom Returns Policy
Link: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?p_faqid=9741&p_created=1211198862 Title: TomTom HOME errors
Link: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?p_faqid=9863&p_created=1214994350 Title: Where can I download product manuals?
Link: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?p_faqid=1060&p_created=1141281960 Title: Where can I find my product code?
Link: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?p_faqid=1662&p_created=1086873671 SOLUTION - STEP 1 Admin Rights
Please can you make sure that you are logged onto Windows as the administrator?
You can check this by going to Start->Control Panel->User Accounts.
STEP 2 Firewalls
Configure any firewalls to allow TomTom Home to connect to the Internet. Also ensure that you are not on a work network that is restricted in some way e.g. router, proxy or servers.
- Do you have a firewall? Please ensure that the firewall is configured to allow TomTom Home to connect to the Internet
- Are you on a work network? Ideally, you should be on a Home network. A Work network may be restricted in some way as mentioned above.
- Are you behind a proxy? You can configure TomTom Home to connect via a proxy. Click on Tools->TomTom Preferences. Click on the Connection tab and enter the proxy settings here.
- Do you use a wireless internet connection? If so, please connect to your router with a network cable.
STEP 3 Reinstall HOME
- Uninstall TomTom Home (Start->Programs->TomTom)
- Once the uninstallation is complete, click on Start->Run (Or Hold the windows Key and tap R), in the search box that appears, type %appdata%
- At the top of the window, click Tools -> Folder options -> View, and tick the option for 'Show hidden file and folders'
- In the window that appears, delete the 'TomTom' folder
- Open c:\program files and delete the folder called 'TomTom Home 2'.
- Click on Start, in the search box that appears, type %temp%, delete everything here.
- Go to My Documents and rename the 'TomTom' folder to 'TomTomOld'. This just moves it out of the way so that Home can install cleanly.
- Click Start -> All Programs -> Accessories -> System Tools
- Do a disk cleanup of the C drive, select all options that appear and proceed with the cleanup
- Use the disk defragmenter to defragment the C drive.
JJ
 |
17-12-2009, 02:22 PM
|  | Administrator | | Join Date: Aug 2005
Posts: 860
| |
the 1st part is details of the error. Quote:
Originally Posted by jeanjeannie  ERROR Error message =
ERROR: FileError/FileMoveError/2152857621: FileError:
Performing file move on C:\Users\JEANNI\Documents\TomTom\HOME\Download\tem p\f3f5960a99c6b71aadc572aaf88ff6f4.tmp
(moving to C:\Users\JEANNI\Documents\TomTom\HOME\Download\com plete\safetycamera\Safety_Cameras_ES_TomTom-1 with name Radar_ES_TomTom.cab)
Severity: 1105
-
[Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.moveTo]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://tthome/content/logic/fileUtils.js :: moveFile :: line 99" data: no]
Stack:
0. function moveFile chrome://tthome/content/logic/fileUtils.js:103 throw new FileMoveError(e, file, dir, name)
1. chrome://tthome/content/logic/downloader.js:472 moveFile(this._temporaryFile, this._finalFile.parent, this._finalFile.leafName);
2. chrome://tthome/content/logic/model/ttNavItem.js:678 var targetFile = progressTracker.finalizeDownload();
3. chrome://tthome/content/logic/util.js:79 return func.apply(obj, arguments);
4. function successCallback chrome://tthome/content/logic/model/ttNavItem.js:635 finalizeDownloads();
5. chrome://tthome/content/logic/downloader.js:419 this._successCallback(null);
6. chrome://tthome/content/logic/downloader.js:396 this._finishedSuccessfully();
CAUSE: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.moveTo]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://tthome/content/logic/fileUtils.js :: moveFile :: line 99" data: no]
in chrome://tthome/content/logic/fileUtils.js:99 Stack:
0. function moveFile chrome://tthome/content/logic/fileUtils.js:99 file.moveTo(dir, name);
1. chrome://tthome/content/logic/downloader.js:472 moveFile(this._temporaryFile, this._finalFile.parent, this._finalFile.leafName);
2. chrome://tthome/content/logic/model/ttNavItem.js:678 var targetFile = progressTracker.finalizeDownload();
3. chrome://tthome/content/logic/util.js:79 return func.apply(obj, arguments);
4. function successCallback chrome://tthome/content/logic/model/ttNavItem.js:635 finalizeDownloads();
5. chrome://tthome/content/logic/downloader.js:419 this._successCallback(null);
6. chrome://tthome/content/logic/downloader.js:396 this._finishedSuccessfully();
| |
17-12-2009, 02:23 PM
| | Administrator | | Join Date: Aug 2005
Posts: 860
| |
This bit is links to similar problems on the tomtom support site. Quote:
Originally Posted by jeanjeannie | |
17-12-2009, 02:25 PM
| | Administrator | | Join Date: Aug 2005
Posts: 860
| |
This is what they actually want you to do. I.e. reinstall tomtom home. Quote:
Originally Posted by jeanjeannie SOLUTION -
STEP 1 Admin Rights
Please can you make sure that you are logged onto Windows as the administrator?
You can check this by going to Start->Control Panel->User Accounts.
STEP 2 Firewalls
Configure any firewalls to allow TomTom Home to connect to the Internet. Also ensure that you are not on a work network that is restricted in some way e.g. router, proxy or servers.
- Do you have a firewall? Please ensure that the firewall is configured to allow TomTom Home to connect to the Internet
- Are you on a work network? Ideally, you should be on a Home network. A Work network may be restricted in some way as mentioned above.
- Are you behind a proxy? You can configure TomTom Home to connect via a proxy. Click on Tools->TomTom Preferences. Click on the Connection tab and enter the proxy settings here.
- Do you use a wireless internet connection? If so, please connect to your router with a network cable.
STEP 3 Reinstall HOME
- Uninstall TomTom Home (Start->Programs->TomTom)
- Once the uninstallation is complete, click on Start->Run (Or Hold the windows Key and tap R), in the search box that appears, type %appdata%
- At the top of the window, click Tools -> Folder options -> View, and tick the option for 'Show hidden file and folders'
- In the window that appears, delete the 'TomTom' folder
- Open c:\program files and delete the folder called 'TomTom Home 2'.
- Click on Start, in the search box that appears, type %temp%, delete everything here.
- Go to My Documents and rename the 'TomTom' folder to 'TomTomOld'. This just moves it out of the way so that Home can install cleanly.
- Click Start -> All Programs -> Accessories -> System Tools
- Do a disk cleanup of the C drive, select all options that appear and proceed with the cleanup
- Use the disk defragmenter to defragment the C drive.
JJ
| |
18-12-2009, 09:20 AM
| | |
Many thanks Martin. I was a bit overwhelmed by all the instructions but I sat down with a glass of red, worked through it all and, amazingly, it has worked and I now have the safety cameras installed on my sat nav. I was worried about deleting all my temporary files but nothing bad seems to have happened.
For future reference for anyone else, I did have trouble finding how to download the safety cameras again, I kept being asked to purchase it again! Clever eh? Anyway, as I keep all my emails, I went back to the original notifying me of my purchase and followed those instructions.
Just need to check it out next time I drive.
Thanks again. So pleased to have found this site.
Merry Christmas
JJ | |
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