Unable to install TT3

#1 (**permalink**) 21-09-2004, 02:05 PM

I have TT3 and an IPAQ 2210.
The installation fails every time just after the screen which says what 4 items will be installed (TT3, voice prompts etc...). I am told a serious error has occured and the programme exits.

Advice from Tomtom (correct version of Activesync, use guest partnership and soft resetting PDA) hasn't worked.

Any advice, please?

Thanks

**Charlie** · #2 (**permalink**) 21-09-2004, 02:25 PM

Welcome to our forums.
You could try a hard reset of the iPAQ.
Do you have access to another PC with you can try it from?

#3 (**permalink**) 21-09-2004, 04:05 PM

Thanks.
The hard reset has not worked.
It may be difficult to get to another PC but I shall try.

I suspect the CD may be faulty (at least, I hope it is that simple!).

Do you have any idea how long TomTom email support usually takes to reply..?

**Charlie** · #4 (**permalink**) 21-09-2004, 04:26 PM

I have no idea...never mailed them.
Is it scratched or damaged in any other way that you can see?

#5 (**permalink**) 24-09-2004, 03:05 PM

Apparently TT3 will not install if your OS is Windows 98 which mine is.

Good job the new computer is arriving on Monday by the sound of it!