Safety Camera Update Problems

Hi,

I've got problem with my TomTom GO 710. I've got a Traffic and Safety Cameras subscription. Whenever I try to update my device with new safety camera locations, I get the following message:

Cannot install this item: Safety Cameras UK TomTom (Safety cam uk 30 tomtom): This file is included with the item but should not be there: Safety_Cam_UK_30_TomTom (2).c

TomTom support have suggested I delete all the safety camera files from my TomTom then retry the update. I've done this to no avail - any suggestions?

I'm running TomTom HOME v 1.3 Build 308 on XP Pro SP2, and TomTom GO software 6.510.

Any help greatly appreciated!

Cheers,
Dan

Originally Posted by danfairs

Hi,

I've got problem with my TomTom GO 710. I've got a Traffic and Safety Cameras subscription. Whenever I try to update my device with new safety camera locations, I get the following message:

Well, isn't it always the case that you solve it yourself after asking for help!

For the benefit of Google: I closed TomTom HOME, cleared out the files in My Documents\TomTom\HOME\Downloads (preserving the folders there), reopened HOME, then the usual download/update cycle worked.

Thanks anyway!

Cheers,
Dan