Poor Tom Tom Customer Support

Someone reassure me that there is someone at Tom Tom who knows something about Cutomer Service. I have a major problem with TT3 and am frustrated as **** but seem unable get anything out of TT other than an acknowledgement of my request for help. Then it gets deleted!! No resolution, no come back.

Try phoning their help line and you can never speak to anyone.
Is this the worst case of ignoring a customer with a problem with their new software or is there just nobody there capable of sorting an issue.

Any one else got similar problems with them?

[Stevie]

Originally Posted by Somerset Dave

Someone reassure me that there is someone at Tom Tom who knows something about Cutomer Service. I have a major problem with TT3 and am frustrated as **** but seem unable get anything out of TT other than an acknowledgement of my request for help. Then it gets deleted!! No resolution, no come back.

Try phoning their help line and you can never speak to anyone.
Is this the worst case of ignoring a customer with a problem with their new software or is there just nobody there capable of sorting an issue.

Any one else got similar problems with them?

What is your problem Dave?

Stevie,

Thanks for asking!

My problem is the same as I posted last week on the Forum. You kindly suggested I try phoning the TT helpline but after a week of trying to get through I've reached desperation point. In addition TT have deleted my unresolved technical question to them without any resolution being posted.

The problem is since loading TT3 I can't get my Ipaq 3780 to talk to my Fortuna Clip on BT GPS any more. I've literally tried every combination! Judging by this forum I don't think I'm the only one with this problem.

I'm due to drive to Italy on Holiday next weekend and had hoped that my Sat Nav would be invaluable but at the moment it looks like it's back to maps.

I guess my frustration is with TT who don't seem to be taking my concerns seriously...hence my comments on their poor customer service.

Not sure you can helpbut thanks for listening!!

Dave

They are a right shower Dave. The only answer they know is "the information you require can be found on our web site" The problem is most of it can't.I have just wasted £600 on a PDA and TT3. I would have been better off paying a Chauffer for my journey.

i'm with you on this delboy.. they are indeed useless and it looks like they rolled it out without testing it properly!

at least stevie here is helpful.. www.totalpda.co.uk have been spot on since my purchase!!

-- What TomTom "customer support"? It seems the words don't exist in the Dutch dictionary!
TomTom nav devices and software are pretty good when they work properly. They also have a *brilliant* marketing department. It's a great shame, really, then, that a quick trawl of the web brings up numerous examples of TomTom's 'stone wall' approach to helping customers. I would guess every bookshelf in their customer support dept. includes a large manual of weasel-words to enable them to wriggle out of most situations.
In short, good luck with your TomTom. You will need it if it goes wrong.

This sounds familiar.
In my case, I bought an Ipaq with the intention of using TT Navigator 5 (bluetooth version). It worked fine apart from a few bluetooth niggles. Unfortunately the PDA packed up two months out of warranty, and was not economic to fix.
Now admittedly the TomTom software did not go wrong, the problem was with the PDA.
I bought a new PDA, thinking that I could just install TT Navigator on it. WRONG! The software is locked to the original device.... you need a new activation code to install it on a new PDA. Trying to get one from TomTom is like trying to get blood from a stone; basically they must presume everyone with this request is a thief trying to rip off their software. In numerous emails back-and-forth they did everything except call me a thief outright. (Is there a smiley equivalent of sticking two fingers up?) I'm surprised they didn't ask for a DNA sample to pass on to Interpol. Considering I paid in the £hundreds for TT Nav, this is a bit annoying, to say the least.
SO BEWARE. This scenario applies even if your PDA packs up a week after you buy it, and is replaced under warranty.
Oh, and another thing. TomTom 6 maps don't work with TomTom 5. They don't update TT5 maps, and won't in the future. So they are all out of date, and have been for some time. TT6 requires Windows Mobile 6. My PDA won't run WM6, and a lot of PDA's are the same.
A question for you, then... what happens when TT Nav 7 is released, to run on Windows Mobile 7 ? I hope you don't have version 6.

A former TomTom customer.

This makes total sense to me because the gps and mapping ability in windows mobile works really good and with vendors like HTC making such high quality devices, it is a good deal for sure.

I had the same problem contacted Tom Tom they were verry unhelpful
so went to Halfords and bought Navman S 80 with car kit and every thing
for £115.00