Poor Tom Tom Customer Support

[Somerset Dave]

Someone reassure me that there is someone at Tom Tom who knows something about Cutomer Service. I have a major problem with TT3 and am frustrated as **** but seem unable get anything out of TT other than an acknowledgement of my request for help. Then it gets deleted!! No resolution, no come back.

Try phoning their help line and you can never speak to anyone.
Is this the worst case of ignoring a customer with a problem with their new software or is there just nobody there capable of sorting an issue.

Any one else got similar problems with them?

[Stevie]

Originally Posted by Somerset Dave

Someone reassure me that there is someone at Tom Tom who knows something about Cutomer Service. I have a major problem with TT3 and am frustrated as **** but seem unable get anything out of TT other than an acknowledgement of my request for help. Then it gets deleted!! No resolution, no come back.

Try phoning their help line and you can never speak to anyone.
Is this the worst case of ignoring a customer with a problem with their new software or is there just nobody there capable of sorting an issue.

Any one else got similar problems with them?

What is your problem Dave?

[Somerset Dave]

Stevie,

Thanks for asking!

My problem is the same as I posted last week on the Forum. You kindly suggested I try phoning the TT helpline but after a week of trying to get through I've reached desperation point. In addition TT have deleted my unresolved technical question to them without any resolution being posted.

The problem is since loading TT3 I can't get my Ipaq 3780 to talk to my Fortuna Clip on BT GPS any more. I've literally tried every combination! Judging by this forum I don't think I'm the only one with this problem.

I'm due to drive to Italy on Holiday next weekend and had hoped that my Sat Nav would be invaluable but at the moment it looks like it's back to maps.

I guess my frustration is with TT who don't seem to be taking my concerns seriously...hence my comments on their poor customer service.

Not sure you can helpbut thanks for listening!!

Dave

[Delboy]

They are a right shower Dave. The only answer they know is "the information you require can be found on our web site" The problem is most of it can't.I have just wasted £600 on a PDA and TT3. I would have been better off paying a Chauffer for my journey.

[seanj]

i'm with you on this delboy.. they are indeed useless and it looks like they rolled it out without testing it properly!

at least stevie here is helpful.. www.totalpda.co.uk have been spot on since my purchase!!