Waiting for your product to arrive?
When you submit your order to TotalPDA you will receive two emails:
-
"Confirmation of Order" email which will also inform you of when your purchases will be delivered
-
"Order Despatched" email confirming despatch date and the items that you will
receive
If more than 3 working days have passed since you placed your order with us and you have not received either of these
emails, please contact our Customer Service team by calling 0871 900 600 or Click here to send an email
Why have i been asked to send additional identification?
To prevent fraud, we must have proof that you live or work at any shipping address other than the billing address which you provide. Suitable proof would be a Credit Card Statement showing the billing address and a letter headed paper showing the business delivery address. Fax these to 0870 199 1012 or send an email to customerservices@totalpda.co.uk
My billing address and my shipping address are not the same, what can i do?
To prevent fraud, we must have proof that you live or work at any shipping address other than the billing address which you provide. Suitable proof would be a Credit Card Statement showing the billing address and a letter headed paper showing the business delivery address. Fax these to 0870 199 1012 or send an email to customerservices@totalpda.co.uk
All personal information is securely stored and destroyed. We make every effort to protect our customers’ privacy.
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